HubOps: Revenue Operations in the HubSpot ecosystem

Maximizing B2B Sales & Marketing Success: Budgeting for Revenue Operations Support in 2024

Written by Nikita Smits-Jørgensen | Oct 24, 2023 1:03:33 PM

In this blog post, we will explore the importance of budgeting for revenue operations support in your 2024 budget planning. By investing in the right resources and strategies, you can effectively maximize B2B sales success and support your sales and marketing teams in achieving their targets.

Aligning Revenue Operations with Sales and Marketing Goals

Aligning revenue operations with sales and marketing goals is essential for maximizing B2B sales success. Revenue operations play a crucial role in supporting the overall objectives of the sales and marketing teams. By aligning these operations with the goals of the teams, you can ensure a synchronized approach towards achieving targets.

To align revenue operations with sales and marketing goals, it is important to have a clear understanding of the objectives and strategies of each team. This can be achieved through regular communication and collaboration between the revenue operations, sales, and marketing teams. By working together, you can identify the key areas where revenue operations support is needed to drive sales success.

Before RevOps

Marketing Ops

Sales Ops

Customer Service Ops

Data

Data

Data

Technology

Technology

Technology

Process

Process

Process

Historically, most organisations separate their Marketing, Sales and Customer Success departments as per the diagram above. But as you can see, this often leads to siloed data sets, tech stacks and processes. 

And the issue isn’t just the siloing of data. It also creates at least three clear friction points for the customer as they pass from one function to the other as they move through the sales process.

Now let’s explore the same journey from a RevOps position: 

After Revops 

Marketing Ops

Sales Ops

Customer Service Ops

Rev Ops

Data

Technology

Process

Understanding the Role of Revenue Operations

To effectively budget for revenue operations support, it is important to understand the role of revenue operations. Revenue operations encompass various functions that support the sales and marketing teams in achieving their targets. These functions include sales operations, marketing operations, and customer success operations.

Commercial roles and responsibilities:

MARKETING

SALES

CUSTOMER SUCCESS

Demand Gen

Marketing Ops

Sales Staff

Sales Ops

Customer Support

Customer Ops

Product Marketing

Marketing Tools

Sales Process Management

Sales Tools

Customer Success Managers

Customer Tools

Corp Comms

Business Analyst

Lead Management

Sales Enablement

Professional services 

Customer Marketing

Now let’s see how Marketing, Sales & Customer Service can be better connected through RevOps.

Rev ops model:

MARKETING

SALES

CUSTOMER SUCCESS

Demand Gen

Marketing Ops

Sales Staff

Sales Ops

Customer Support

Customer Ops

Product Marketing

Marketing Tools

Sales Process Management

Sales Tools

Customer Success Managers

Customer Tools

Corp Comms

Business Analyst

Lead Management

Sales Enablement

Professional services 

Customer Marketing

REVOPS

Operations Alignment

Customer Journey Alignment

Tool

 Alignment

Data

Alignment

Insights

Management

Unified 

reporting

Sales operations focus on optimizing the sales process, managing sales data and analytics, and enabling the sales team to maximize their productivity. Marketing operations, on the other hand, support the marketing team in executing campaigns, managing marketing technology, and analyzing marketing performance. Customer success operations ensure that customers are satisfied and supported throughout their journey with the company.

By understanding the role of revenue operations, you can identify the specific areas where support is needed and allocate resources accordingly in your budget planning.

Identifying Key Areas for Revenue Operations Support

Identifying the key areas where revenue operations support is needed is crucial for maximizing B2B sales success. These areas can vary depending on the specific goals and challenges of your sales and marketing teams. However, some common areas where revenue operations support is often required include:

  1. Marketing process optimization: Revenue operations can help optimize processes for the Marketing team and support a smooth Marketing to Sales lead handover.
  2. Sales process optimization: Revenue operations can help streamline and optimize the sales process to improve efficiency and effectiveness.
  3. Data management and analytics: Revenue operations can ensure accurate and actionable sales and marketing data, as well as provide insights through analytics.
  4. Technology implementation and management: Revenue operations can help select, implement, and manage the right technology tools and systems to support sales and marketing activities.
  5. Customer journey and experience: Revenue operations can contribute to improving the overall customer journey and experience by aligning sales, marketing, and customer success efforts.

By identifying these key areas, you can prioritize the allocation of resources in your budget planning to ensure adequate support for revenue operations.

Budgeting for Revenue Operations: Allocating Resources

Budgeting for revenue operations involves allocating resources effectively to support the various functions and activities of revenue operations. This requires a strategic approach to ensure that the budget is optimized for maximum impact on B2B sales success.

When allocating resources, consider the specific needs of each revenue operations function, as well as the goals and targets of your sales and marketing teams. Allocate resources based on priorities and the potential return on investment (ROI) for each area of support.

Additionally, it is important to regularly review and adjust the budget allocation as needed throughout the year. This allows for flexibility and ensures that resources are allocated to the areas that require the most support at any given time.

By effectively budgeting and allocating resources for revenue operations, you can provide the necessary support for your sales and marketing teams to achieve their targets and maximize B2B sales success.

Maximizing ROI through Revenue Operations Support

Maximizing return on investment (ROI) is a key objective when budgeting for revenue operations support. By investing in the right resources and strategies, you can ensure that your budget is used effectively to drive B2B sales success.

To maximize ROI, it is important to regularly evaluate the impact of the allocated resources and make adjustments as needed. This can be done through performance tracking, data analysis, and feedback from the sales and marketing teams.

Additionally, consider implementing automation and technology solutions that can streamline processes and increase productivity. This can help reduce costs and improve efficiency, ultimately maximizing ROI.

By continuously optimizing the allocation of resources and leveraging technology, you can maximize the ROI of your revenue operations support and drive significant B2B sales success.